Privacy & Terms

TERMS AND CONDITIONS

This website is owned and operated by Little Branch Pty Ltd (Hereafter referred to as “Little Branch”). Below are the Terms and Conditions, which govern the use of our website and service. All users are responsible for reading the below carefully. Once you engage with our service, you are assumed to have read our Terms of Use and will therefore be bound by them, at all times.

Please also pay close attention to all other policies on our website, as these will apply to all customers in addition to the terms below.

Any use of ‘we’, ‘our’ or us’ refers, at all times, to Little Branch. Any use of ‘you’ or ‘your’ refers to our users and customers.

 

THE LITTLE BRANCH SERVICE

Little Branch is paper line dreamt up and made in Australia, specializing in designing and creating gorgeous and one of a kind items including: prints, cards and wrapping paper.

We provide an online retail service and our products are also available for wholesale.

Little Branch reserves the right to make alterations to any part of our service, at any time, without notice or consequence.

The misuse of our service or website, illegal or otherwise, will result in the refusal of future service. In addition to this, we reserve the right to refuse service to any person who we deem as having engaged in any behavior that is contrary to our Terms and Conditions.

 

ELIGIBILITY

In order to be eligible to use our Little Branch website and service, customers are required to provide us with certain pieces of information. This information may include personal details, contact details and delivery information. Refusal to provide one or more of the requested pieces of information may affect your ability to order from our website.

You must also provide full and accurate payment information when placing an order on the Little Branch website. Furthermore, you must represent and guarantee that you are the individual named in connection with the billing information provided.

If we deem you as being ineligible to use our service, for whatever reason, you may have your access to our service suspended or cancelled. This is at our sole discretion.

 

ORDERS AND PAYMENT

Orders of Little Branch products may be made directly through our website or by contacting us via e-mail at: hello@littlebranch.com.au.

All prices are current and are displayed in AUD. Full payment is due at the time your order is placed. Payment may be made by PayPal or credit card.

Once payment has been made, you will receive an e-mail from Little Branch to confirm your order details. Please read this e-mail carefully and notify us immediately if there are errors in any of the details- particularly your delivery address. We are unable to re-route orders once they have been processed and shipped, and will not be held liable for orders shipped to an incorrect address because of an error on your part.

 

CANCELLATION

If you need to cancel your order with Little Branch, please contact us as soon as possible after your order has been confirmed. If your order has not yet been processed, we may be able to cancel it and refund the amount paid.

We are, however, unable to cancel any orders that have been processed and packaged for shipment. We reserve the right to refuse cancellation in these circumstances.

 

DELIVERY

All Australian orders will attract a delivery fee at a flat rate of $9.95. Orders will be dispatched within 5-7 working days via Australia Post. Orders may take up to 7 business days to arrive after dispatch. If you require express delivery, please contact us at: hello@littlebranch.com.au before placing your order.

Delivery for international orders will be calculated at checkout, based on your delivery size and location. If you need more information on International delivery, please contact us at: hello@littlebranch.com.au before confirming your order.

International customers will be responsible for any ancillary fees associated with delivery in their local country, including customs duties, levies or taxes. Little Branch will not be liable for these fees. Please be aware of any rules, regulations or fees that may be associated with customs in your local country before placing your order.

 

RETURNS AND REFUNDS

We take pride in the high quality of our products and processes. All orders are thoroughly inspected for flaws or defects before they are shipped. If, for some reason, your products are not in perfect condition when they arrive, please contact us via e-mail within 48 hours of receipt, providing details of the damage and corresponding photographs. We will assess your item and determine whether a refund or replacement if appropriate in the circumstances. This determination is at our sole discretion.

Refunds, replacements or returns will not be accepted if you contact us later than 48 hours after receiving your item, or if we believe that the damage has been caused by some mishandling or misuse by you.

In the event that orders need to be returned to us, we will arrange appropriate collection and your new item will be shipped to you free of charge.

We do not allow returns or refunds simply for change of mind. Please ensure that your chosen item or items are right for you before confirming your order. We are always available to assist you in making your choice.

 

PRODUCT APPEARANCE

Before placing your order, please be aware that some designs may appear slightly differently in real life. Colours may vary slightly. This may be attributed to the difference in colour calibration of computer or device screens. Small differences in colour appearance will not be valid reason for returning your order.

If you require further photographs or details about a print or product before making your final decision, please contact us and we will be more than happy to assist you.

 

PROMOTIONS

Little Branch may occasionally run promotional offers for our customers. Such special offers may include, but are not necessarily limited to: special prices, discount codes or promotional giveaways. Each promotion will run for a limited time only and may have conditions or guidelines, which must be fully complied with without exception, in order to validly redeem the promotion.

Some promotions may require you to share personal information with Little Branch. Any information shared in this capacity will be dealt with, at all times, in accordance with our Privacy Policy. Please refer to this policy for more information.

Special prices may only be applicable for certain periods of time. Items bought at sale prices may not be returned for an exchange.

Prizes won in giveaways are not transferable or redeemable for cash.

Little Branch reserves the right, at all times, to modify, suspend or cancel any such promotion at any time, without consequence.

 

PRIVACY

We are committed to ensuring the privacy and security of our lovely customers personal information.

Our Little Branch Privacy Policy dictates and governs the collection and use of customers private information at all times. This policy is made available on our website. All users must read this policy before engaging in our service and sharing personal details with us. Once you engage in our service, you are assumed to have read our Privacy Policy and consented to the collection and use of your personal information in all of the ways outlined, and in any other way incidental to these uses.

 

INTELLECTUAL PROPERTY

Any and all original Little Branch related designs, products, images, photographs, illustrations, logos, text, HTML code or any other intellectual property content made available on our website or throughout our wider brand, is the property of Little Branch and remains our copyright material at all times.

All of our designs are dreamt up by Little Branch and are 100% original and may not be copied, replicated or further disseminated. We grant users and customers a license to access and enjoy our designs and products via our website and through the purchase of our paper products.

Little Branch may allow the printing, gathering, storying, copying or sharing of this information for individual or personal purposes.

We do not, however, allow the use of this content or our designs and products for the purposes of establishing or advancing any business or in connection with any other commercial or otherwise related venture.

We reserve the right to refuse access, or take further action against persons who violate our rights as intellectual property holders.

 

LINKS TO THIRD PARTY WEBSITES

Throughout our website and associated social media we may provide links to third party websites. These links are provided for your enjoyment or information. The material and content made available through these links is not intended as a representation of Little Branch or our employees or opinions. Following these links is always at your own discretion.

Little Branch is not responsible for policing the services, policies or practices of these third parties. We will not be held liable for any loss, damage or any other consequences that may arise out of the use of third party websites or services.

 

LIABILITY AND INDEMNITY

To the maximum extent permitted by law, Little Branch cannot be held liable or responsible for any loss or damage that any person may suffer as a direct or indirect result of accessing our website or utilizing our service. This extends to the misuse of our products.

 

RELIANCE

All content, information and imagery provided through the Little Branch website or brand, or through correspondence with our staff, is intended strictly for general purposes. Little Branch does not make any guarantee (express or implied) as to the accuracy, currency, reliability or completeness of any materials provided.

We will not be held liable for any loss, damage or otherwise that may occur as a result of relying on the information presented on the Little Branch website.

 

WHOLE OF TERMS AND CONDITIONS

Little Branch intends this document to comprise the entirety of the Terms and Conditions that govern the relationship between our customers and us.

No other term, condition, warranty, assurance, representation or inference is to apply, with the exception of those that are automatically implied through the operation of some relevant piece of Australian legislation.

The severance of alteration of one or more sections within this document will not have any effect on the remainder of our Terms and Conditions. All other sections will remain in force and wholly applicable.

 

CHANGES TO TERMS AND CONDITIONS

Little Branch reserves the right to make changes to our Terms and Conditions and any of our other policies, at any time, without notice or consequence. Any amendments will be published here and will take immediate and full effect from their time of publication.

Our users and customers are responsible for remaining up to date with our Terms and policies. Your continued use of Little Branch is taken as your knowledge, acceptance and consent to any changes we may make.

These Terms and Conditions are current as of August 2015. If you have any questions relating to our service or our Terms of Use, please don’t hesitate to contact us at: hello@littlebranch.com.au. Our friendly customer service team is always available and ready to help!

 

PRIVACY POLICY

Little Branch understands that the security of your personal information is very important to you. We are 100% committed to maintaining the privacy and confidentiality of your personal details at all times.

We have developed strict privacy practices, which are detailed below for your information. This policy outlines how we request, collect, store and handle your personal details.

Please read this policy carefully. Once you engage in our service you are assumed to have read our Privacy Policy and therefore consent to the use of your personal information in any of the ways outlined and any ways reasonably incidental to these ways.

 

COLLECTION OF INFORMATION

We love having you visit us at Little Branch! During your visit, we will collect several pieces of information. Any information we request is necessary to us in order to fulfill our service obligations to you or carry out one of our business activities or functions. If you refuse or are unable to provide one or more of the pieces of information required, it may affect your ability to successfully place an order with Little Branch.

Below, we have set out the types of information that may be requested during your visit to Little Branch:

Your full name
Your contact e-mail address
Your contact telephone number
Your delivery address
Your payment information

We may require further pieces of information from you, if they are reasonably necessary to us to carry out our service, or if they are required in the course of assisting you in correspondence of a customer service nature. Any extra information collected will, of course, be dealt with in accordance with this policy.

Please ensure that all information you provide is current and accurate, to the best of your knowledge. Please notify us immediately if you have made an error that may impact your order.

 

USE AND STORAGE OF INFORMATION

We will only use your information to fulfill your Little Branch order, and provide you with the best customer service possible.

We will use your contact and delivery details to update you as to the status of your order, and make sure it is delivered to you safe and sound. We may retain your e-mail address on file, in order to update you in the future about Little Branch products, services or promotions. You may unsubscribe from receiving such marketing communications, but are welcome to re-join us at any time!

If you choose to create an account with us, we will store your details for your convenience when ordering in the future. Little Branch makes every attempt to store your information securely and in a confidential manner. Information may be stored in physical or electronic format- or both. Only employees or authorized agents of Little Branch are able to access your details, and will only do so when that information is required to fulfill your order or a customer service request made by you.

Information is always treated as highly confidential. We will delete or otherwise destroy any information we no longer require.

Little Branch will never share your information with any third party for any reason without your express consent. If this practice ever changes, you will be notified accordingly through the amendment of our Privacy Policy.

 

ACCESS TO INFORMATION

You are always welcome to access, view or edit any of the personal details that we have collected from you. If you wish to do so, please contact us hello@littlebranch.com.au and we will comply with your request within a reasonable timeframe.

We will never allow any third party to gain access to your details for the purpose of editing or removing them, without your express authorization.

 

NON-PERSONAL INFORMATION

Along with any personal information necessary to carry out our service, we may also collect some non-personal information from you, during your visit to our Little Branch website.

We may use ‘Cookies’ to collect certain details about your visit- including, but not limited to: navigational information, referring websites and location information.

The information transmitted in this format is always anonymous. Little Branch will never make any attempt to pair this information with your identifiable details. We only use this information for statistical purposes and to make improvements to our website and service.

Customers have the option of disabling ‘Cookies’ on their computer or other device, by making adjustments in settings. This will stop the transmission of data through the operation of ‘Cookies’.

 

SOCIAL MEDIA INFORMATION

Information shared or collected via our Little Branch social media will always be dealt with in accordance with this policy.

However, customers should be aware that their details may be accessed by third parties, when shared over this medium. Little Branch is not responsible and will not be liable for any loss, damage or breaches of your privacy that may stem from the sharing of your personal information on our social media.

Please use discretion when sharing personal details via social media.

 

DATA OVER THE INTERNET

As the Internet is a global network, your data may be transmitted to third parties whilst accessing our website. By visiting Little Branch, you impliedly authorize such global transmission.

We do not take responsibility for this transmission or any consequences that may flow from it.

 

CHANGES TO PRIVACY PRACTICES

Little Branch may occasionally make changes to our privacy practices. We reserve the right to make changes to our practices at any time, without notice or consequence. If there are changes that would affect you or your privacy when accessing Little Branch we will notify you by updating this policy.

Changes will take immediate effect from their time of publication and will apply to all users. Customers are responsible for keeping up to date with our Privacy Policy and all other policies. Your continued access to our website and use of our service is taken as your consent to any changes we may make.

This Privacy Policy is current as of August 2015. If you have any questions about our privacy practices or if you believe we have breached one of our privacy obligations to you please contact us at: hello@littlebranch.com.au and we will be more than happy to assist you.